Below are the terms and conditions under which PEAK Physiotherapy Limited, and its associated specialist divisions (Yorkshire Children’s Physiotherapy and Yorkshire Neuro Physiotherapy) provide physiotherapy services (the 'Services'). The exact Services we will provide to you/your child will be determined by the outcome of the Initial Assessment (see paragraph 1 below).
Before you agree that we will provide Services to you or your child and/or carry out the Initial Assessment, please read the terms and conditions. If you have questions concerning them please ask before entering into a contract with us.
1. Initial Assessment
Before we provide any Services, we shall perform an Initial Assessment of your/your child’s needs and requirements ('Initial Assessment'). An Initial Assessment consists of:
- a discussion with you about your/your child’s needs;
- an evaluation of your/your child’s needs;
- a full objective examination of your/your child’s problem(s), which will involve following our reasonable instructions as set out below; and
- developing a programme of recommended action to address your/your child’s needs and requirements.
An Initial Musculoskeletal (MSK) Assessment takes approximately 45 minutes and Initial Neuro/Paediatric Assessments take approximately 60 minutes. The initial session will involve talking about your/your child’s presenting condition, past medical history, and what the issues relating to your/your child’s condition are. We will also require you to sign a consent for treatment and release of information form (on behalf of your child, as appropriate).
2. Result
Please note that after the Initial Assessment has been carried out, we may decide that we cannot provide any Services if, for example, treatment for the condition may not be suitable or appropriate.
3. Performance of the Services
Initial Assessment
We will normally provide you/your child with the Services only after an Initial Assessment has been carried out. If there is a significant period between an Initial Assessment and us providing the Services, we may ask you to confirm in writing that the Initial Assessment remains accurate or ask you/your child to undergo another Initial Assessment.
Outcomes
It is not possible that any particular result or outcome can be guaranteed as a result of us providing the Services. Our aim is to provide the Services using reasonable care and skill. Some conditions may take longer than others to treat and we will regularly reassess the treatment plan.
Regarding our paediatric clients, we endeavour to carry out a thorough and full physiotherapy assessment of your child and their presenting problem(s) and, as appropriate, any necessary subsequent treatment sessions. However, please do be aware that if your child is unwilling to co-operate or becomes upset or agitated during the Initial Assessment or any subsequent treatment sessions, this may affect the way in which that session is conducted, and consequently what we are able to achieve within that session. Unfortunately, should your child’s behaviour disrupt the physiotherapy session, we are not obligated to waive the fee for this session, as your child’s behaviour is ultimately your responsibility.
Sessions
If we have not agreed the number of sessions to be provided, we shall provide treatment on a session-by-session basis. We will agree the date and time of the first session and any subsequent sessions by telephone, in person or by e-mail.
4. Your rights and responsibilities
Following our reasonable instructions
In order for us to provide proper treatment, we will give reasonable instructions to you/your child (as appropriate) which should be followed. This may include, for example, removing some items of clothing for many conditions to be treated.
Assignments
We may set you/your child assignments to be completed between sessions. You are not obliged to complete these assignments but, if you do not complete them, your/your child’s progress in achieving the desired outcomes may be slowed down.
Stopping a session
We may stop a session at any time and not continue it if we consider that you/your child are/is not following our reasonable instructions. If this happens, you will still be liable (at our discretion) to pay the fee for that session.
5. Costs of sessions and payment
Fees
Our fees for each session are as confirmed by us to you.
Please note that you are personally liable to pay all of our fees and any surcharges incurred, such as any cancellation fees. We are happy to accept you/your child as a client if you are arranging to pay through a third party (such as private medical insurance), however it is your responsibility to check with that third party whether you have to pay any excess and how much treatment they will cover, as you will be liable for any shortfall payment they do not make.
Payment
We accept payment in cash, by cheque, or by debit/credit card. Payment will be made by you to us at the end of each session, for that session. At the discretion of the treating therapist, we can also accept payment via online transfer/BACS, but payment should be made within 24 hours of that session.
6. If you are late for a session or if you or we cancel or rearrange a session
If you are late
If you are late arriving at a session, the session will begin on your arrival and continue until the time when it is scheduled to end. If you wish the session to overrun, and we agree/ are able, then you may be charged (at our discretion) for the extra time we spend in providing the Services.
If you cancel or do not turn up for a session
If you have booked a session and you cancel with less than 24 hours’ notice or do not turn up for the session, then you are liable to pay the cost of that session. Please be aware that in many cases, insurance companies will not cover our fees if you have not turned up or cancelled with less than 24 hours’ notice so, as stated above, if your insurance company will not pay, you will be personally liable for such payment.
If we cancel
On occasion, we may have to cancel a scheduled session. This may occur, for example, if a staff member is sick or unable to work. If we have to cancel a scheduled session, we will book you another appointment as soon as reasonably possible. No charge will be made to you for the session cancelled by us.
7. Data protection
Please see our Privacy Policy for details of how we collect, store and use your/your child’s personal information.
8. Communication and telephone contact
If you contact us by telephone or e-mail, please be aware that telephone calls and e-mails are not secure and there is a risk that third parties may have access to any messages left by you.
9. Copyright and intellectual property rights
All information provided by us is protected by copyright, trade mark and other intellectual property laws and may not be copied, reproduced, adapted or used without our permission.
10. Complaints
If you have a complaint, please raise it with us promptly. We will do our best to resolve the complaint.
11. Governing law and jurisdiction
These terms and conditions shall be governed by English law and shall be subject to the exclusive jurisdiction of the courts of England and Wales.
